To return an item:
If for any reason You are not completely satisfied with your purchase from the Ringwood Precision Engineering website, please notify us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01425 476296 within 7 days from delivery to arrange a return.
You will then be responsible for all postage costs (inless agreed with customer services) and to insure the package(s) are returned and delivered in an as sold condition to Ringwood Precision Engineering.

After contacting the customer services department You need to:

  • Re-package the product(s) in their original boxes along with the dispatch note (or order acknowledgement) stating the reason for the return. In the case of a defective product, please provide a full description of the fault;
  • Make sure You wrap the package securely;
  • Label the package(s)
  • Include any reference numbers for payment or order numbers etc..

If the goods are returned due to an error made by Ringwood Precision Engineering or if the goods are faulty, we will replace where possible or refund the cost in full (including the purchase price of the goods and original delivery costs).
However, if the goods are returned for any other reason, Ringwood Precision Engineering will only refund the purchase price paid for the goods excluding the original delivery costs and You will need to pay for the return delivery costs. 

If a non-faulty product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item.

Refunds will only be made once the returned products are received by us and may take up to 15 working days.
Please note, items purchased from the website can only be returned directly to Ringwood Precision Engineering and not to subsidiaries, independent retailers, concessions, stockists or alike.

This returns policy does not affect your statutory rights.

© Copyright 2012 Ringwood Precision Engineering

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